| SUPPORT RATES |
|
| Support Service |
Rates (ex GST) |
Other (ex GST) |
Telephone Support |
$25/15min |
|
| VPN (remote) Support |
$25/15min |
|
| VPN Specialist Support |
$35/15min |
|
| Onsite Computer Support |
$90/hr |
$50 callout fee |
| Onsite Server Support |
$110/hr |
$50 callout fee |
| Onsite Specialist |
$130/hr |
$50 callout fee |
|
|
| Emergency Response |
In business, a situation can turn mission critical in a matter of days or even hours. Don't risk the success of your business by letting your systems go unmaintained, get top level support when you need it most. |
| Onsite technician response *within 2 hours. |
| VPN support *within 2 hours [Remote Desktop]. |
| Phone support *within 2 hours [Directed Troubleshooting] |
A 20% surcharge applies for emergency response to critical issues.
*ER subject to SMB Computer Solutions available resources. |
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| Business Club Customers |
| Join SMB Computer Solutions Business Club and receive a 10% discount on onsite service rates. Business Club rates are currently offered to customers on computer maintenance agreements. Complete our Expression of interest form on the SMBCS Business Club page. |
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| Specialist rates will be charged only with the customer’s prior knowledge. They include but are not limited to services involving Firewall security, Mail Servers, Programming, Databases, and other advanced networking services. Read our Terms and Conditions. |
