| Phone / Remote VPN support |
Rates (ex GST) |
Other (ex GST) |
Telephone Support |
$25 / 15min |
|
| VPN (remote) Support |
$30 / 15min |
|
| PN Specialist Support |
$35 / 15min |
|
|
| |
| Onsite Support |
Rates (ex GST) |
Other (ex GST) |
| Onsite Computer Support |
$110 / hr |
$50 Callout charge |
| Server Support |
$125 / hr |
$50 Callout charge |
| Server Specialist |
$140 / hr |
$50 Callout charge |
|
| |
 |
No callout charge for site work over and above 4 hours. |
|
|
Emergency Response
In business, a situation can turn mission critical in a matter of days or even hours. Don't risk the success of your business by letting your systems go unmaintained, get top level support when you need it most.
- Onsite technician response *within 2 hours.
- VPN support *within 2 hours [Remote Desktop].
- Phone support *within 2 hours [Directed Troubleshooting]
A 20% surcharge applies for emergency response to critical issues.
*ER subject to SMB Computer Solutions available resources. |
