| Phone / Remote VPN support |
Rates (ex GST) |
Other (ex GST) |
Telephone Support |
$30 / 15min |
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| VPN (remote) Support |
$30 / 15min |
|
| PN Specialist Support |
$35 / 15min |
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| Onsite Support |
Rates (ex GST) |
Other (ex GST) |
| Onsite Computer Support |
$110 / hr |
$50 Callout charge |
| Server Support |
$120 / hr |
$50 Callout charge |
| Server Specialist |
$130 / hr |
$50 Callout charge |
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No callout charge for site work over and above 4 hours.
10% Discount Rate for setup of new systems & maintenance
Payment terms are 14 days unless otherwise specified |
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Business Computer Support
In business, a situation can turn mission critical in a matter of days or even hours. Don't risk the success of your business by letting your systems go unmaintained, get top level support when you need it most.
- Onsite technician response *within 2 hours.
- VPN support *within 2 hours [Remote Desktop].
- Phone support *within 1 hour [Directed Troubleshooting]
- Immediate emergency phone support (see below)
For Emergency Response, call 02 90117707 and press #3 for an emergency technician
A 20% surcharge applies for emergency response to critical issues.
*ER subject to SMB Computer Solutions available resources. |
